Your privacy is our priority. This document clearly explains how 22cuci collects, stores, uses, and protects your personal data as a member of our platform.
All data is transmitted with banking-grade encryption, secured end to end.
Your personal data is not sold or shared with third-party advertisers.
You can review, amend, or request deletion of your data at any time.
We operate in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
Data is stored on secured servers with strict access controls and regular audits.
Reach out to us any time with questions about your data privacy.
At 22cuci, we understand how important privacy is to you. When you register and use our platform, you trust us with your personal information — and we take that trust very seriously.
This Privacy Policy explains in detail what types of data we collect, why we need it, how we store and protect it, and the rights you hold over your own personal data. This document also outlines how we comply with Malaysia's Personal Data Protection Act 2010 (PDPA).
We did not write this policy merely to satisfy legal requirements. This is a genuine description of how we operate, and we want you to truly understand it before using the 22cuci service.
Important Note: By using the 22cuci platform, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.
22cuci only collects data that is strictly necessary to provide the services you request. Below are the main categories of data we collect:
| Data Categories | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, IC/passport number, date of birth | Mandatory (KYC) |
| Contact Information | Phone number, email address | Mandatory |
| Financial Information | Bank account number, bank name, transaction records | Mandatory |
| Technical Information | IP address, device type, web browser, access logs | Automatic |
| Activity Information | Game records, betting history, deposits, withdrawals | Automatic |
| Verification Documents | MyKad copy, passport, utility bill (for KYC) | When Required |
We never collect information that is unrelated to the provision of our services. If we ever require additional data, you will be informed in advance of its purpose.
Your personal data is collected through the following methods:
We do not purchase or obtain your data from third-party data brokers. All data we hold is either shared directly with us by you or generated through your use of our own platform.
Every piece of data we collect is used for specific and legitimate purposes. 22cuci uses your data to:
22cuci does not use your data for third-party marketing without your consent. If you have agreed to receive promotional communications from us, you may withdraw that consent at any time through your account settings.
The security of your data is a responsibility we take very seriously. 22cuci implements multiple layers of protection to ensure your information remains safe at all times:
Data Retention Period: We retain your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Financial and KYC records are kept for a minimum of 7 years in accordance with Malaysian legal requirements.
Security Incident Notifications: In the event of any data breach that may affect your information, 22cuci will notify you within 72 hours of the incident being identified, in line with industry best practices.
22cuci does not sell your personal data to anyone. Full stop. However, there are limited situations where we need to share your data with certain parties, and these are those situations:
Every third party we work with is required to comply with security and privacy standards equal to or higher than those we uphold ourselves. We do not compromise on this.
The 22cuci platform uses cookies and similar web technologies to enhance your experience and ensure the platform functions correctly. The following are the types of cookies we use:
You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of the 22cuci platform. For more information on managing cookies, please refer to your web browser's guide.
As a 22cuci member and data subject under Malaysia's data protection laws, you have the following rights:
You have the right to request a copy of the personal data we hold about you at any time.
If any of your information is inaccurate or outdated, you have the right to request a correction.
In certain circumstances, you may request that your data be deleted from our records.
You may object to the processing of your data for certain non-mandatory purposes.
You have the right to receive your data in a machine-readable format for transfer.
In certain circumstances, you may request that we restrict how we process your data.
To exercise any of the above rights, contact our support team via live chat within the platform. We will process your request within 30 calendar days. In some cases, we may need to verify your identity before processing data-related requests.
The 22cuci platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.
If you believe that a child or minor has registered on our platform or provided us with their personal data, please contact our support team immediately. We will take prompt action to investigate and, if confirmed, delete all related data and close the account.
Parents and guardians are encouraged to monitor their children's internet usage and ensure that betting platforms are not accessible to minors in their household.
As a digital platform, some of your data may be stored or processed on servers located outside Malaysia. When this occurs, 22cuci ensures that:
Most core member data for Malaysia is stored on servers in the Asian region to minimise latency and ensure optimal platform performance for local users.
22cuci reserves the right to update or amend this Privacy Policy from time to time as needed — whether to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.
Any material amendments will be communicated to you via your registered email or a prominent notice within the platform at least 7 days before taking effect. Minor changes (such as spelling corrections or language clarifications) may be enforced without specific notice.
The "Last Updated" date at the top of this document always reflects when this policy was most recently updated. We encourage you to review it from time to time.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through any of the following channels:
We are committed to responding to all privacy inquiries within 3 business days. For formal data rights requests, the processing period is up to 30 calendar days.
We take every privacy complaint seriously. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP).
We protect your privacy with bank-grade encryption and transparent policies. Register today and play with complete peace of mind.
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